JR Pass vouchers are refundable, if the original vouchers are returned within one year from the issue date. Customers who have canceled their trip scheduled to depart between February 28 and May 31, 2020, and those who have purchased JR Pass before March 8, 2020, will be granted a full refund. In this case, we also ask you to submit confirmation of the flight reservation you were planning to use. For other customers, we will refund you the amount after deducting the 10% cancellation fee as usual.
As a part of border enforcement measures to prevent the spread of novel coronavirus (COVID-19), self quarantine and non-use of public transportation are requested after entering Japan for a certain period of time. You are required to pledge to refrain from using public transportation during the period. If you request a refund due to the quarantine period overlapping the period you wish to use Japan Rail Pass, a 10% cancellation fee will apply. Please check the quarantine period and Japan Rail Pass start date before you purchase your pass.