【Important Notice】
For the safety of our valued customers and staff, all in-person services are currently by appointment only. We also now offer video call meetings for face-to-face service. To pick up or return your Japan Rail Pass Voucher, please call in advance to make an appointment. While visiting our office locations, a face mask must be properly worn at all times. Individuals unable to wear a mask due to a medical condition or exemptions must wear a face shield, covering the entirety of the nose and mouth.
Our top priority is the health and well-being of customers, employees, and guests.
Thank you for your cooperation and understanding.
Reservation center
| Phone | 1-877-489-4223 |
| Office hour | 24h/365days |
| travel@iace-usa.com |
New York Headquarters
| Address | 535 8th Ave, Suite 801, New York, NY 10018 |
| Office hour | Mon-Fri 9AM-6PM / Closed on Sat - Sun & Holidays *Appointment Only |
| yelp | http://www.yelp.com/biz/iace-travel-new-york-4 |
Boston Branch
| Address | 75 State Street Ste 100, Boston MA 02109 |
| Office hour | Mon-Fri 9AM-6PM / Closed on Sat - Sun & Holidays *Appointment Only |
| yelp | http://www.yelp.com/biz/iace-travel-boston |
Washington, D.C. Branch
| Address | 1050 Connecticut Avenue, N.W. Suite 500, Washington, DC 20036 |
| Office hour | Mon-Fri 9AM-6PM / Closed on Sat - Sun & Holidays *Appointment Only |
| yelp | http://www.yelp.com/biz/iace-travel-washington |
Chicago Downtown Branch
| Address | 111 N Wabash Ave, Suite 2108, Chicago, IL 60602 |
| Office hour | Mon-Fri 9AM-6PM / Closed on Sat - Sun & Holidays *Appointment Only |
| yelp | http://www.yelp.com/biz/iace-travel-chicago |
Chicago Arlington Heights Branch
| Address | 85 W. Algonquin Rd, Suite 570, Arlington Heights, IL 60005 |
| Office hour | Mon-Fri 9AM-6PM / Closed on Sat - Sun & Holidays *Appointment Only |
| yelp | https://www.yelp.com/biz/iace-travel-arlington-heights-2 |
Florida Branch
| Address | 8803 Futures Dr Suite 2 Office 1, Orlando, FL 32819 |
| Office hour | Mon-Fri 9AM-6PM / Closed on Sat - Sun & Holidays *Appointment Only |
| yelp | http://www.yelp.com/biz/iace-travel-orlando |
Atlanta Branch
| Address | 6035 Peachtree Rd, Suite A-206, Atlanta, GA 30360 |
| Office hour | Mon-Fri 9AM-6PM / Closed on Sat - Sun & Holidays *Appointment Only |
| yelp | http://www.yelp.com/biz/iace-travel-atlanta |
Dallas Branch
| Address | 4101 McEwen Rd., Suite 640, Dallas, TX 75244 |
| Office hour | Mon-Fri 9AM-6PM / Closed on Sat - Sun & Holidays *Appointment Only |
| yelp | http://www.yelp.com/biz/iace-travel-dallas |
Columbus Branch
| Address | 5650 Blazer Parkway, Suite 158, Dublin, OH 43017 |
| Office hour | Mon-Fri 9AM-6PM / Closed on Sat - Sun & Holidays *Appointment Only |
| yelp | http://www.yelp.com/biz/iace-travel-dublin |
Detroit Branch
| Address | 34405 W. Twelve Mile Road Suite 218, Farmington Hills, MI 48331 |
| Office hour | Mon-Fri 9AM-6PM / Closed on Sat - Sun & Holidays *Appointment Only |
| yelp | https://www.yelp.com/biz/iace-travel-farmington-hills |
Los Angeles Branch
| Address | 3655 Torrance Blvd, Suite 100, Torrance, CA 90503 |
| Office hour | Mon-Fri 9AM-6PM / Closed on Sat - Sun & Holidays *Appointment Only |
| yelp | http://www.yelp.com/biz/iace-travel-torrance-3 |
Orange County Branch
| Address | 2942 Century Pl, Costa Mesa, CA 92626 |
| Office hour | Mon-Fri 9AM-6PM / Closed on Sat - Sun & Holidays *Appointment Only |
| yelp | https://www.yelp.com/biz/iace-travel-costa-mesa |
San Diego Branch
| Address | 9655 Granite Ridge Dr Suite 200, San Diego CA 92123 |
| Office hour | Mon-Fri 9AM-6PM / Closed on Sat - Sun & Holidays *Appointment Only |
| yelp | https://www.yelp.com/biz/iace-travel-san-diego-2 |
San Jose Branch
| Address | 3031 Tisch Way, 110 Plaza West, San Jose, CA 95128 |
| Office hour | Mon-Fri 9AM-6PM / Closed on Sat - Sun & Holidays *Appointment Only |
| yelp | https://www.yelp.com/biz/iace-travel-san-jose-2 |
Seattle Branch
| Address | 509 Olive way, Suite 605, Seattle, WA 98101 |
| Office hour | Mon-Fri 9AM-6PM / Closed on Sat - Sun & Holidays *Appointment Only |
| yelp | http://www.yelp.com/biz/iace-travel-seattle |
Honolulu Branch
| Address | 1600 Kapiolani Blvd #605, Honolulu HI 96814 |
| Office hour | Mon-Fri 9AM-6PM / Closed on Sat - Sun & Holidays *Appointment Only |
Tour Operation Services Boston
| Office hour | Mon-Fri 9AM-6PM / Closed on Sat - Sun & Holidays |
| tour@iace-usa.com |
Leisure dept.
| Address | Tour div. |
| Office hour | Mon-Fri 9am-6pm(PT) / Closed on Sat - Sun & Holidays |
| tour@iace-usa.com |
| Address | Cruise div. |
| Office hour | Mon-Fri 9am-6pm(PT) / Closed on Sat - Sun & Holidays |
| info@iace-cruise.com |
| Address | Theme Park div. |
| Office hour | Mon-Fri 9am-6pm(ET) / Closed on Sat - Sun & Holidays |
| fun@iace-usa.com |
International dept.
| Address | Asia div. |
| Phone / Office hour | |
| English | 1-866-735-4223 Mon-Fri 6am-5pm(PT) / Closed on Sat - Sun & Holidays |
| Korean | 1-866-619-4223 Mon-Fri 6am-6pm(PT) / Closed on Sat - Sun & Holidays |
| Chinese | 1-888-866-4223 Mon-Fri 8am-6pm(CT) / Closed on Sat - Sun & Holidays |
| info@iace-asia.com | |
| web | www.iace-asia.com |
Corporate Dept.
| Office hour | Mon-Fri 9am-6pm / Closed on Sat - Sun & Holidays |
| Phone | 1-800-928-4223 |
| b2b@iace-usa.com |
WORLD JOINT TRAVEL【JAPAN】
| Address | 8 Chome-1-2 Nishishinjuku, Shinjuku City, Tokyo 160-0023, Japan PMO Nishishinjuku 6F |
| Office hour | Mon-Fri 9AM-6PM / Closed on Sat - Sun & Holidays (Japan Time) |
| Phone | 03-5825-4152 |
| Fax | 03-6745-8099 |
| info@wjt.jp |
Partner network
| Tokyo, Sapporo, Sendai, Niigata, Nagano, Utsunomiya, Omiya, Tsukuba Gakuen Toshi, Shinjuku Park Tower, Ministy of Agriculture and Fisheries, Yokohama, Chubu Corporate Sales, Shizuoka, Kanazawa, Kyoto, Osaka, Kobe, Okayama, Hiroshima, Matsuyama, Fukuokoa, Ogura, Iwakuni for Military Service Member, Kadena for Air Force Service Member, Camp Foster, Vancouver, Toronto, Aguascalientes |